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How do I submit a Help Request using the iOS app?
This is an Alert
I am a description. Click the edit button to change this text.
STEP
Download and launch the Incident IQ
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STEP
Tap 'NRCA Credentials'
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STEP
Enter your NRCA email (username@nrcaknights.com) and tap 'Next'
All NRCA students can log in to Incident IQ with their NRCA email address. However, only 6th-12th grade have access to send and receive emails at that email address.
STEP
Enter your NRCA password and tap 'Sign in'
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STEP
Tap 'Open'
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STEP
Tap '+ Submit New Ticket'
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STEP
Choose the type of issue you are having
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STEP
Tap 'Next'
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STEP
Choose the device or software you are having issues with
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STEP
Choose the Issue Category
For this example I chose 'Display' for a cracked screen.
STEP
Choose the specific issue you are having or choose 'Issue not listed'
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STEP
Enter details under 'Issue Details' and tap 'Submit Ticket'
You also have the option to upload a photo or an attachment if it helps explain your ticket.