What do I do if I break my iPad?

If an iPad has been broken or damaged, a student should first log in to Incident IQ either via the app or through a web browser, such as Safari. Students will log in using their NRCA email address (username@nrcaknights.com) and password. All students have access to log in to this help site even though all students do not have access to send and receive emails.

Students should complete a help desk ticket for the device that is broken. For additional help on how to submit a ticket please see the article How do I submit a Help Request using the iOS app?.

After the help desk ticket has been completed the student will be contacted by a member of the technology department to set-up a time for repair. At the time of repair, the student will need to bring their iPad, Insurance Claim Form signed by a parent or guardian, and proper payment at the time designated by technology staff. The student will not receive a replacement iPad until a signed form and payment has been received.

The technology staff will get usernames and passwords from students and begin the process of setting up a new iPad from a backup, if available. The goal is to have the student’s iPad back to the student by the end of the day. Once the student has received a replacement iPad they will not need to trade back later. 

First insurance claim – $100

Second insurance claim – $200

Third insurance claim – Full cost of the iPad

Lost iPad – Full cost of the iPad